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Exchanges & Returns Policy

Exchanges & Returns

Returning an item couldn’t be easier. Try your purchases on in the comfort of your own home and if you need to send them back, you have 14 days from the date you received your order to exchange or return.

You need to pay the shipping fees of all exchanges and returns, also, customers outside the UK are responsible for taxes and duties.

Please make sure your items are returned new, unused and with SANBEET packing box. Returns that do not meet our policy will not be accepted and will be sent back to you.

Important: Please contact our customer care team by emailing customercare@sanbeet.com before returning your item or if you intend to return & exchange.

Receiving a refund

Your refund will be credited to the original payment method or as store credit/coupon to your SANBEET account.

If your order has been sent to a destination outside the UK, customs duties and sales taxes are non-refundable through SANBEET. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise.

Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.

Our policy

Please make sure your items are returned new, unused and with SANBEET packing box. Returns that do not meet our policy will not be accepted and will be sent back to you.

  • Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and may, at our discretion, lead to the closure of your SANBEET account or future orders being refused.

  • Late Returns

Your purchase should be sent back to us within 14 days of receiving your order. Returns outside of this period may be accepted at the discretion of SANBEET.

  • Limited-Edition Products 

As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.

  • Gifts

To arrange a gift return, please email customercare@sanbeet.com and we will assist you further.

  • Faulty Goods

Goods are classified as faulty if they are not of satisfactory quality. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.

If your item is faulty when you receive it, you can return it for a refund within 14 days from the date you received it.

  • Colours

We have made every effort to display the colours of our products that appear on SANBEET as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor’s display of a colour will be completely accurate.

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